Refund policy

Last updated: April 30, 2026

Our Approach

At Aisharel, we aim to provide products that meet your expectations in both quality and design.

If something isn’t right, we’re here to help with a clear and fair return process.

We accept returns under the following conditions:

Requests must be submitted within 30 days of delivery
Items must be unused, unwashed, and in original condition, with all tags attached
Items must be returned with original packaging (if applicable)

Returns that do not meet these conditions may not be accepted.

To maintain product quality and hygiene standards, the following items are not eligible for return:

Worn, washed, or damaged items (unless damaged during shipping and reported promptly)
Items returned without prior approval
Final sale or clearance items (if clearly marked)

We do not offer direct exchanges at this time.

If you would like a different size or style, please return the item (if eligible) and place a new order separately.

To initiate a return, please contact us with the following information:

Once your request is reviewed and approved, we will provide the return address and instructions.

All returns must be shipped back to our warehouse in Zaozhuang, Shandong Province, China
Customers are responsible for all return shipping costs (including international shipping from the United States to China)
We strongly recommend using a trackable and insured shipping method
Original shipping fees are non-refundable, except in cases of our error (e.g., incorrect or defective items)

Once we receive and inspect the returned item:

Approved refunds will be issued to the original payment method (PayPal)
Processing time: typically 5–10 business days after inspection
Additional processing time (up to 14 days) may apply depending on PayPal and your bank

You will receive a confirmation email once your refund has been processed.

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery.

Include your order number and clear photos. After review, we may offer:

If you have not received your refund:

Returns sent without prior approval may not be accepted
We reserve the right to refuse returns that do not meet our policy conditions
Customers are responsible for ensuring returned items arrive safely and in acceptable condition
All orders are shipped from China, and all returns must be sent back to China